All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Unknown Pleasures Ltd cannot be held responsible for delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer £5.75 flat rate shipping to UK. Free Shipping is automatically applied on all orders of £100 or more.
We offer Worldwide Shipping, please contact us for a personalised delivery quote for all countries outside the UK on firstname.lastname@example.org
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Unknown Pleasures Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns if we are contacted 3 days after delivery, if the item is unused and in its original condition and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis.
If you have any further questions, please don't hesitate to contact us at email@example.com.